bat777 Privacy Policy

1. Introduction

bat777 ("bat777", "we", "us", "our") is committed to protecting the privacy and personal data of every player and visitor who uses our platform at bat777.im. This Privacy Policy describes how bat777 collects, uses, stores, shares, and safeguards personal information in connection with the provision of our online casino and sports betting services to players in Bangladesh.

This Privacy Policy applies to all users of the bat777 website and mobile application, including registered account holders, visitors browsing without an account, and anyone who contacts bat777 through any communication channel. By accessing bat777 or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside bat777's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between bat777 and its registered players.

2. Data Controller

bat777 operates as the data controller in respect of the personal data collected through bat777.im. This means bat777 determines the purposes and means by which your personal data is processed. If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact bat777 directly at [email protected]. Our data privacy team responds to all privacy-related enquiries within ten (10) business days.

3. Information We Collect

bat777 collects personal data in three principal ways: information you provide directly when registering or using the Platform, information collected automatically through your use of the Platform, and information received from third-party service providers. The categories of personal data bat777 may collect include, but are not limited to, the following:

3.1 Information You Provide Directly

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued identity document where required for verification;
• Contact Data: Mobile phone number, email address, and residential address (city, district, division within Bangladesh);
• Account Data: Username, account preferences, communication preferences, and responsible gaming settings;
• Financial Data: Mobile financial service account identifiers (e.g., bKash or Nagad mobile number) used to process deposits and withdrawals — note that bat777 does not store full payment credentials;
• Communications Data: Records of any messages, support tickets, complaints, or feedback you submit to bat777 via email, live chat, or any other channel.

3.2 Information Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, and unique device identifiers;
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and feature interactions on bat777;
• Location Data: General geographic location derived from IP address — bat777 does not collect precise GPS location data;
• Cookie Data: Data stored via cookies and similar tracking technologies as described in Section 8 of this Policy.

3.3 Information from Third Parties

• Payment Providers: Transaction status and reference data received from bKash, Nagad, Rocket, Upay, and other payment processors to confirm deposit and withdrawal outcomes;
• Identity Verification Services: Confirmation data from third-party KYC (Know Your Customer) service providers used to verify identity documents during the account verification process;
• Fraud Prevention Partners: Risk signals and flagging data from fraud prevention tools used to protect the integrity of the bat777 Platform.

4. How We Use Your Personal Data

bat777 processes your personal data only for legitimate, clearly defined purposes. We do not process personal data in any manner that is incompatible with the purposes listed below:

5. Legal Basis for Processing

bat777 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and bat777 (i.e., to provide gaming and betting services under the Terms & Conditions);
• Legal Obligation: Processing is required for bat777 to comply with applicable legal and regulatory obligations, including age verification and anti-money laundering requirements;
• Legitimate Interests: Processing is necessary for bat777's legitimate interests, such as fraud prevention, Platform security, and service improvement, provided those interests do not override your fundamental privacy rights;
• Consent: Where processing is based on consent (such as sending promotional communications), you may withdraw your consent at any time by contacting bat777 at [email protected] or by updating your account communication preferences.

6. Sharing Your Personal Data

bat777 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. bat777 may share your personal data with carefully selected third parties only in the following circumstances:

• Payment Processors: Your mobile financial service account identifier is shared with bKash, Nagad, Rocket, Upay, or whichever payment provider you select solely for the purpose of processing your transaction. These providers operate under their own privacy policies and security standards.
• Identity Verification Providers: Where account verification is required, identity document data may be shared with authorised KYC service providers who process data strictly on bat777's instructions.
• IT Infrastructure Providers: bat777 uses third-party cloud hosting and infrastructure services. All infrastructure providers are contractually bound to process data only as directed by bat777 and to maintain appropriate security standards.
• Fraud Prevention Services: Certain account activity data may be shared with specialist fraud prevention tools to protect the bat777 Platform and its players from fraudulent behaviour.
• Legal and Regulatory Authorities: bat777 may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of bat777, its players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bat777's business assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Data Retention

bat777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. As a general guide:

• Active Account Data: Retained for the lifetime of your bat777 account and for a minimum of five (5) years following account closure, to satisfy anti-money laundering and compliance requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Support Communications: Retained for up to three (3) years from the date of the last communication, or longer where required for ongoing dispute resolution.
• Marketing Consent Records: Retained for the period during which your consent is active and for up to two (2) years following withdrawal of consent.
• Technical and Log Data: Generally retained for up to twelve (12) months in rolling logs, unless retained for longer as part of a fraud or security investigation.

Once personal data is no longer required, bat777 securely deletes or anonymises it in accordance with its internal data disposal procedures.

8. Cookies and Tracking Technologies

bat777 uses cookies and similar technologies to enable core Platform functionality, improve user experience, and gather anonymised analytical data about how players interact with bat777. Cookies are small text files stored on your device when you visit bat777.im.

8.1 Types of Cookies Used

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: Used to remember your preferences, such as your chosen language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Analytical Cookies: Used to collect anonymised data about how players navigate bat777 — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve the Platform and is not linked to individual player identities.

8.2 Managing Cookies

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You may choose to block or delete cookies at any time; however, disabling essential cookies will affect your ability to log in to bat777 and use core features. bat777 does not use advertising cookies or cross-site tracking technologies.

9. Data Security

bat777 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Key security measures in place at bat777 include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and bat777 servers;
• Encrypted storage of sensitive account data, including passwords (stored only as salted hashes — bat777 never stores plain-text passwords);
• Role-based access controls ensuring that only authorised bat777 personnel can access player data, and only to the extent required for their specific role;
• Regular security audits and penetration testing of the bat777 Platform;
• Automated monitoring and alerting systems for suspicious activity, including unusual login patterns and large or atypical transactions;
• Strict contractual data security obligations imposed on all third-party data processors.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bat777 will notify affected players in a timely manner and take all appropriate remedial action.

10. Your Privacy Rights

As a bat777 player, you have a number of rights in relation to your personal data. bat777 is committed to honouring these rights in a straightforward and transparent manner. Your rights include:

• Right of Access: You have the right to request a copy of the personal data bat777 holds about you, along with information about how it is used;
• Right to Rectification: You have the right to request that bat777 correct any inaccurate or incomplete personal data held about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bat777's legal retention obligations;
• Right to Restriction: You have the right to request that bat777 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data;
• Right to Data Portability: You may request that bat777 provide your personal data in a commonly used, machine-readable format where technically feasible;
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of bat777's legitimate interests, including for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact bat777 at [email protected]. bat777 will respond to all valid privacy rights requests within thirty (30) days. bat777 may need to verify your identity before processing a request to protect against fraudulent data access.

11. Children and Minors

If bat777 becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted promptly and the associated account will be permanently closed. If you believe that bat777 may have inadvertently collected data from a minor, please notify us immediately at [email protected].

12. International Data Transfers

bat777's primary player base is in Bangladesh, and we take steps to ensure that data processing is conducted in a manner appropriate to the Bangladeshi market. However, certain third-party service providers used by bat777 may process data in jurisdictions outside Bangladesh. Where such transfers occur, bat777 ensures that appropriate safeguards are in place — such as contractual data processing agreements — to maintain a standard of data protection substantially equivalent to that applied within Bangladesh.

13. Third-Party Links and Services

The bat777 Platform may contain references to or integrations with third-party services, including payment providers such as bKash and Nagad, and game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe. bat777 is not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party service you interact with directly.

14. Changes to This Privacy Policy

bat777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. Updated versions will be posted on this page with a revised effective date. Where changes are material, bat777 will notify registered players via the in-platform notification system. Your continued use of bat777 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about bat777's handling of your personal data, please contact our data privacy team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: bat777 aims to acknowledge all privacy enquiries within five (5) business days and to resolve them within thirty (30) business days.

bat777 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with bat777's response to your complaint, you may have the right to escalate your concern to a relevant supervisory or data protection authority in your jurisdiction.